Hotel Policies

Cancellation Policy

For any reservation cancellation (excluding bookings made on a non-refundable rate), we must receive 72 hours notice prior to your confirmed arrival in order to receive your deposit. If any cancellation is made within 72 hours of your stay, regardless of the reason, your deposit will be non-refundable (though you are always welcome to send a friend or family member in your place).

Any change-of-dates request (including shortening a reservation) must be made 72 hours prior to your confirmed arrival and is subject to availability and minimum stay restrictions. Within 72 hours prior to arrival, deposits are non-refundable and no changes can be made to the reservation. After check-in, a shortened stay will remain charged in full per the original reservation.

For group room blocks of four rooms or more, please refer to the group contract for the applicable cancellation policy.

Check-In/Check-Out Times 

Check-in is available after 4pm, and check-out is at 11am. For late arrivals or special accommodations, please contact us directly.

Check-In Minimum Age

Guests must be 21 years or older to check in at Ocean Glass Inn, unless prohibited by applicable laws.

Accessibility

Due to the historic nature of our building, we have limited accessibility features available. If you have questions about the accessibility features of our property, please give us a call at (302) 603-7319

Room Occupancies & Additional Persons

Most of our rates are based on double occupancy unless otherwise noted in room descriptions. Extra guests (where they can be accommodated in rooms with extra beds or pull-outs) will be charged an additional fee of $50 per person per night, including children and infants. 

Pets & Service Animals

Ocean Glass Inn is happy to announce that as of 2025, our property is now pet-friendly! A pet fee of $45 per dog per night will be added to your room charges. Additional dog policy details:

• Please add a note in the “Notes” section at checkout letting us know the quantity, size, and name(s) of your dog(s).
• While we love our pets, not all of our guests feel the same way. For this reason, pets are never permitted in interior public spaces—they are permitted only in our exterior common areas, and only while on leash.
• Pets must never be left in guest rooms alone.
• If applicable, dogs are never allowed in property pools, pool deck areas, or indoor restaurants.
• If unregistered dogs are discovered in rooms, or if a pet causes stains or damage to a pet-friendly guest room, a charge of $250.00 per night will be added to the guest’s credit card on file.

Housekeeping

We offer a daily housekeeping service of your room. Should you be in need of anything specific during your stay with us, please feel welcome to text or let one of our Guest Experience team members know.

Alcohol Policy

Guests must be 21 years of age or older to consume alcohol. As our common spaces are used by all guests, we ask everyone to drink responsibly and be considerate of others around them.

Ocean Glass Inn is a Non-Smoking Hotel

Ocean Glass Inn is 100% smoke, vape, and flame-free. A $250 cleaning surcharge will be imposed on any room where guests have burned candles, smoked (including e-cigarettes), or vaped in their room or anywhere on property.

Firearms Policy

At our hotel, we prioritize the safety and comfort of our guests and staff. To ensure everyone’s well-being, we have a policy regarding firearms on our premises. We understand that guests may have valid reasons for possessing firearms, so our policy aims to balance safety and respect for legal rights. For the safety of all, we do not permit the open carry of firearms on our property, regardless of local laws.

While we respect the rights of guests who are legally allowed to have firearms, we require them to follow specific guidelines:

• Firearms must be securely stored in a locked, hard-sided container provided by the guest while on our property.
• When not in use, firearms should be safely stored in the guest’s room or vehicle.
• Failure to comply may result in being asked to leave the hotel.

This policy applies to all guests, except for on-duty law enforcement and military personnel.  For any inquiries about this policy, feel free to contact us.  We’re here to ensure a safe and enjoyable stay for everyone.

Guest Responsibility

While accidents do happen, guests will be financially responsible for damages due to gross negligence.